Working a Simon Event

As a Simon Protection / Event Staff Team Member, you are tasked with creating the BEST IMPRESSION at our venues, events, businesses or residential properties; and all Simon Team Members know they are representing the core expectations of an exceptional employee.   Your required duties may vary venue to venue, property to property; however we strive to provide the same consistency within our training and standards so there is never a question of the duty you are expected to perform. While some positions may not be glamorous or offer you a view of the event, each and every position is vital to the safety and security of the venues we work. We strive to provide the absolute best first impression management and customer service to our clients and guests.

Indoor Events:

Each event may have different uniform requirements and you will receive notice prior to the event of the uniform or attire.

  • Unless specified by SPG Management, NO JEANS are allowed on our assignments

The following is for our security officers:

  • Solid Black Belt – no designs, grommets etc.
  • Depending on the assignment, Solid Black Shoes – if logo is on shoe, it must be black. NO TENNIS SHOES UNLESS PRE-APPROVED BY SPG MANAGEMENT
  • Black Socks
  • White Undershirt – no logos
  • If issued, Simon issued credentials on a Simon lanyard or name tag – visible at all times
  • Small flashlight, pen and pad of paper

Outdoor Events:

Each event may have different uniform requirements and you will be receive notice prior to the event of the uniform.

The following is for our security officers:

  •  If shorts are allowed for an event, they must be solid in color. Color will be pre-designated by SPG.  Solid Black Shorts – NO JEANS and shorts cannot be no shorter than golf length
  • Solid Black Belt – no designs, grommets etc.
  • Solid White or Black Shoes – if logo is on shoe, it must match the color of shoe
  • White Socks with White Shoes, Black or white socks with Black Shoes
  • White Undershirt – no logos
  • Simon issued credentials on a Simon lanyard – worn around your neck and visible at all times
  • Small flashlight, pen and pad of paper

Appearance

SECURITY AND CERTAIN EVENT STAFF POSITIONS: Your shirt must be tucked in, and appropriate pants or shorts are not to sit below the waist.

Working for Simon as a Team Member means you are prepared to offer the BEST IMPRESSION to both guest and clients. Regardless of the position your assignment, we all are always “on stage” and act professionally at all times. Important qualities our Team Members must possess include:

  • Making everyone feel like a welcome guest in your home. This includes sincerely welcoming them to the venue or event and thanking them when they leave.
  • Portray a sincere, friendly attitude when dealing with all patrons and clients.
  • Remaining “present” in all aspects of your work- focus on you interactions with other Team Members, clients and fans. It is never appropriate to appear distracted or disinterested.
  • Always helpful to everyone- with emphasis on how you can enhance the fan entertainment experience.
  • Always willing to go the “extra mile” for patrons, clients or other Team Members. This may include offering directions, helping to find seating, various physical duties (may include: folding chairs, picking up trash, moving barricade, walking up and down stairs etc.), helping out in a position you may be unfamiliar with and offering assistance regardless if it’s “your job” or not.
  • Smiling!!